Mack extended the offering of GuardDog Connect to all Mack-powered TerraPro Cabover models after receiving positive customer response to the Uptime solution. Mack TerraPro models can be configured for many applications, such as a concrete pump, dump, mixer or refuse vehicle.
GuardDog Connect is Mack's proactive diagnostic and repair planning system. It monitors fault codes that could potentially shut down a truck or lead to an unplanned visit to the dealer. GuardDog Connect enables quick diagnosis of issues, proactive scheduling for repairs and confirmation that needed parts are in stock and ready to install, all while the truck is still on the job.
"Customers responded so favorably to GuardDog Connect that we extended the solution to all our TerraPro Cabover models equipped with a Mack engine," said Stephen Roy, president of Mack Trucks North America. "The Uptime support offered by GuardDog Connect, as well as our Mack OneCall™ support service agents, Uptime Center staffed by dedicated professionals and our body builder support team, is unparalleled in the industry."
Mack made GuardDog Connect standard on TerraPro concrete pump chassis in 2015 and was the first OEM in the industry to offer proactive support service for pump applications. GuardDog Connect has been standard on the Mack Pinnacle™, Mack Granite® and Titan by Mack models since 2013.
Along with Uptime support, Mack has also made significant strides to simplify body builder support services. Mack recently created a focused body builder support group that offers prompt access to Mack product experts who can answer questions that may arise from the body builder installation process. The group also addresses customer inquiries after a vehicle is in service.
From a chassis perspective, Mack's wide range of components and packaging options allows customers to select the optimal truck configuration for their specific body. Mack offers access to electrical signals and connections via conveniently located terminal points. In addition, Mack's BodyLink and Control Link body builder electrical interface systems help simplify the installation of the body to the chassis.
Mack body builder manuals are also available online as a free PDF download. The manuals offer general chassis information for Mack Pinnacle, Granite and TerraPro models built from 2010 through the present. Additional electrical and programming documents have been added for 2013 and newer models and are separately listed.
Mack TerraPro Cabover models equipped with Mack engines and standard GuardDog Connect are available for order Please contact your local dealer for further information or stop by the Mack booth No. C-5203 at World of Concrete 2016 Feb. 2-5 at the Las Vegas Convention Center.
Mack® GuardDog® Connect, Mack’s integrated telematics solution, is now available and standard on all Mack TerraPro® Cabover models equipped with Mack engines. Mack TerraPro Cabover models can be configured for a variety of applications, including concrete pump, dump, mixer or refuse.
Dedicated to quality, reliability and total customer satisfaction, Mack Trucks, Inc., has provided its customers with innovative transportation solutions for more than a century. Today, Mack is one of North America’s largest producers of heavy-duty trucks, and Mack® trucks are sold and serviced through an extensive distribution network in more than 45 countries. Mack trucks and diesel engines sold in North America are assembled in the United States. Mack manufacturing locations are certified to the internationally recognized ISO 9001 standard for quality and ISO 14001 standard for environmental management systems. Mack is also a proud sponsor of Share the Road, an American Trucking Associations' public information campaign aimed at enhancing the safety of our nation’s roadways.
Mack Trucks, Inc. is part of the Volvo Group, one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines. The Group also provides complete solutions for financing and service. The Volvo Group, which employs about 100,000 people, has production facilities in 19 countries and sells its products in more than 190 markets. In 2014, the Volvo Group’s sales amounted to about $38.2 billion. The Volvo Group is a publicly-held company headquartered in Gothenburg, Sweden. Volvo shares are listed on Nasdaq Stockholm and are traded OTC in the U.S.
